Hygge Socks Limited t/as Hoegr
TERMS & CONDITIONS
Privacy Policy Hygge Socks Limited (“Hygge Socks”, “we”, “us”), trading as Hoegr, take every care to keep your personal details safe and comply with the Data Protection Act.

Our policy below sets out how we achieve this, please read it carefully:

1) What Personal Data is collected and why:

• We will only ask for personal information when you place an order from our website https://www.Hoegr.co.uk, (“the website”,“our website”). If you wish to contact us (by any means) or you wish to offer feedback on our product/service.
• We will only request personal information that this absolutely necessary for processing a request made by you, as listed above.
• Personal information required to process an order will consist of first and last name, e-mail billing address and delivery address.
• To make a payment we will require further information such as debit or credit card details. We use a third party payment provider in order to process payments via our website. The payment providers will control your personal data provided in order to process payments. We highly recommend that you read their data privacy policies here. All their data is encrypted and they use the maximum security PCI standards.
• Any personal information provided in addition to which is mandatory for the purposes as detailed above is purely at your own discretion.

2) What happens to your personal information and how we may use it:

• Cookies – To help us continually improve our website and give our customers a better all-round service, we use cookies to monitor visitor statistics. We do not obtain full IP addresses from using this technology and as such information collected cannot be used to contact or identify you by any means. By enabling cookies in your web browser and using our site you consent to our use of cookies.
• Statistical and Analytical – Hygge Socks Limited t/as Hoegr wants to ensure your shopping and browsing experience with us is always pleasant and relevant to your needs, and, our website is user friendly and easy to navigate. To enable us to do this, we analyse collected personal data, the information used may include all or in part, purchased product(s), delivery area and payment type.
• Surveys and Marketing – We believe that our product range has something for everyone. Whether you’re looking for en-trend, classical or every day essentials. To achieve this, it is vital that we have input from the most important source of all and that’s the customer. From time to time we will use your e-mail data to send previews of new seasons products, offers and other tailor made information. This may include a very short survey in relation to recently bought product or product that would interest you going forward. You have the right at any time to opt out of this electronic communication. Please see our contact details below.
• Under no circumstances will we sell or share your personal information with any company or third parties, other than outlined in this policy without your consent, unless we are required to do so by law.
3) Your rights:

• You have the right to request access to your personal data held on our records. It is your right to request that any incorrect or incomplete personal data is corrected. You also have the right to revoke your consent to any personal data we hold on you at any time, even during order processing. However this will have an adverse effect on the processing of any orders you may have placed.
• If you have any issues regarding personal data we hold or our data processing of your personal details, please do not hesitate to contact us.
• Should you feel it necessary, it is also your right to lodge a complaint with your local Data Inspection Board.
4) Changes to our privacy Policy

• Any changes to our privacy policy will be posted on the home page of the website.

Hygge Socks Limited t/as Hoegr
TERMS & CONDITIONS
Terms and conditions of sale
Please read these Terms and Conditions carefully before purchasing any Hygge Socks Limited t/as Hoegr products on the website. By Purchasing Hygge Socks Limited t/as Hoegr products through our website, https://www.Hoegr.co.uk, you agree to be bound by these Terms and Conditions of Sale.

1) Privacy

Please review our Privacy Policy, which in conjunction with the below should govern your visit to our website and to fully understand how Hygge Socks Limited t/as Hoegr processes and uses your personal information.

2) Terms of Sale

• By placing an order through our website, you are offering to purchase a product from Hygge Socks Limited t/as Hoegr and as such are agreeing to our terms & conditions of sale.
• Orders are subject to availability and dispatch times may vary in accordance with this.
• Hygge Socks Limited t/as Hoegr reserves the right to refuse an order placed by you.
• Upon placing an order, you will receive an e-mail confirming receipt of the order.

3) Our Contract

• An e-mail confirming goods have been dispatched will be sent to you. This will also constitute acceptance of your order.
• Once the dispatch confirmation e-mail has been sent, you have entered a legally binding contract with Hygge Socks Limited t/as Hoegr.
• Hygge Socks Limited t/as Hoegr will retain the title in the products until full payment has been received.
• Hygge Socks Limited t/as Hoegr cannot provide any warranties in relation to the goods sold beyond its statutory obligation to provide goods of satisfactory quality in conjunction with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.
4) Pricing and Availability

• Unless clearly indicated, our prices are inclusive of VAT.
• Product prices shown are exclusive of delivery charges. Delivery costs will be added on checkout. Delivery charges are listed from a link on the website home page.
• We will take every care to advertise the correct price against the product, however, there may be rare occasions where a product may be mispriced. If the product price is lower than the stated price – we will charge the lower than advertised price and ship the product to you. Should the product price be higher than the advertised price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you immediately of the cancellation, with a full explanation.
• We will always endeavour to either withdraw a product from the website or state that a product is currently out of stock. However should an item(s) ordered become out of stock after order placement, we will inform you of this immediately. We will continue to pack and despatch any other items that may be on the order.
• We cannot hold orders waiting for stock.

5) Delivery

• It is our aim to deliver all products ordered within the time frame advertised, usually between two to five working days. This may vary slightly during busy times, e.g. Christmas or delays occur due to such things as adverse weather conditions.
• Once you receive the despatch confirmation e-mail, the purchased items have been handed over to a third party carrier for delivery. At this point the products are pursuant to a shipment contract. Any risk of loss or damage for the purchased products passes on to you.
• If the items ordered do not arrive in the time given, in the first instance please contact the carrier to check that your items are not being held.
• Should the carrier confirm they do not have your parcel, please contact us directly and we will do our utmost to assist you.

6) Returns

• Up to 14 days from receipt of the products, you may return your purchased items. We will ONLY accept and refund returned items if they are unworn, in good condition and accompanied by the original packaging.
• We only accept returns for refund. If you would like to change your item for a different colour or size, please place a new order to secure stock.
• Only products that have been purchased directly through this website can be returned to Hygge Socks Limited t/as Hoegr. If you have purchased Hoegr branded product from another website or retail outlet, the products must be returned to the original source of purchase.
• Please note: Your right to return products is separate from your statutory right to cancel your order under the Distance Selling Regulations (noted below).

6a) Returns Delivery Costs

• Returned products may be subject to further delivery costs.
• We will not refund the original delivery costs in the case of exchanged products.
• Any delivery costs will be reimbursed in full where you exercise your statutory right to cancel your entire order within the 14 working day period which commences after the day of receipt of the goods under the Distance Selling Regulations. Please see Statutory Right to Cancel below.
• In the case of returns, only the original value of the goods will be refunded to you.
• We will only pay the return costs and subsequent (if applicable), re-delivery costs, if the return is a direct result of an error made by us or the product is faulty. This does not affect your statutory rights

6b) Statutory Right to cancel

• In addition to our Returns Policy, under the Distance Selling Regulations you also have seven (7) working days (beginning the day after receipt of the goods) to cancel your purchase order.
• If you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods. If you have cancelled the entire order, we will also refund your original delivery charge. If you only cancel part of your order and return only some of the goods delivered to you, delivery charges will not be refunded. The reason for this is that the delivery charge is usually the same price, regardless of the number of items delivered to you and, if you retain part of your order, the delivery charge still applies to the part that you have retained.
• If you fail to return the product(s) in question or you send them at our expense, or if our nominated carrier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty, in which case, such costs shall be at our expense).
• If you exercise your right to cancel within seven (7) working days, you should return the goods to us as soon as reasonably possible.

How to exercise your right to cancel
In order to exercise your right to cancel, please send an e-mail to info@hoegr.co.uk or write to us at Hoegr, PO Box 11096, Coalville, LE67 0GA, making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.

Your e-mail or letter will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and in the case of a letter has the correct postage paid and is sufficiently clear that you are exercising your statutory right to cancel). Please do your best to keep the confirmation of any letter or e-mail sent for a record of the date when you sent it.

6c) Conditions for all returns, exchanges or statutory right to cancel

• All products must be returned to us unused, together with all original packaging, you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge applied to you if you fail to take such care and damage the goods. Please ensure that your return package is packed appropriately for posting and securely sealed. Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery or similar.
• We will refund the cost of the goods and the cost of the delivery charges (where applicable) to the method of payment used to place your order within thirty (30) days of receipt of your order or of your notice of your statutory right to cancel.

7) Discrepancies

• Should a discrepancy with your order arise or if your goods are faulty, you must notify us as soon as possible. If you have received the incorrect items, please accept our apologies and please follow the Returns Policy and on receipt of your goods, we will reimburse you the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.

8) Complaints

• Should you have cause to make a complaint about our service or product(s), please do so by e-mailing us at info@hoegr.co.uk. Please ensure you clearly state the reason for the complaint. We will endeavour to address the issue as quickly and fairly as possible. We will aim to respond to your complaint within seven (7) working days of receipt. The response will be either a resolution to the complaint or at the very least an explanation or time scale of how we are handling the problem.

9) Feedback

• We warmly welcome feedback on any of our products and or services, this helps us to continually improve our service to you.
• We ask that feedback is fair and justified, should our product and or our service not be to your satisfaction, we will try to respond to this where we see fit to do so. Abusive and threating comments will not be tolerated and we will take appropriate action if we feel it necessary.

10) Disclaimer and Limitation of Liability

• This Website is provided by Hygge Socks Limited t/as Hoegr on an “as is” and “as available” basis, without warranties of any kind.
• Hygge Socks Limited t/as Hoegr, to the maximum extent allowed by law, disclaims all warranties, express or implied, as to the operation of this Website or the information, content, materials or products included on this Website. This also includes implied warranties of saleability and fitness for purpose.
• Hygge Socks Limited t/as Hoegr does not warrant that this website, its servers or e-mail from us are virus free or other harmful components.
• Hygge Socks Limited t/as Hoegr will not be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive and consequential damages.
• It is expressly agreed by you that your use of this Website is solely at your own risk.
• Some countries or states do not permit limitations or exclusions on warranties, in which case the above limitations and exclusions may not apply to you.

11) Electronic Communications

• By visiting our website or sending e-mails to us, you are communicating electronically. We will communicate with you by e-mail or by posting notices on our website.
• For contractual purposes, you are consenting to receive communication from us electronically and thus agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12) Disputes

• Any dispute relating in any way to your visit to our website or to the products you purchase through our Website may be submitted to the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate Hygge Socks Limited t/as Hoegr’s intellectual property rights. Hygge Socks Limited t/as Hoegr may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.

13) Alteration of service or amendments to the conditions

• We reserve the right to make changes to our website, policies and these Terms and Conditions of Sale at any time.
• Your usage of our website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time you use our website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority, in which case it will apply to orders previously placed by you.
• If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

14) Events beyond our reasonable control

• Hygge Socks Limited t/as Hoegr will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

15) Waiver

• Should you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16) Governing Law and Jurisdiction

• Your use of our Website, any purchase by you on our Website of any products and these conditions will be governed by and constructed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

17) Legal Statement

• Hygge Socks Limited t/as Hoegr and the Hoegr Brand logo are registered trademarks of and used under licence. https://www.hoegr.co.uk is a registered domain name of Hygge Socks Limited t/as Hoegr.

18) Intellectual Property Rights

• Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the “Content”) are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Hygge Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website

Company Information
Hygge Socks Limited t/as Hoegr
PO Box 11096
COALVILLE
LE67 0GA
Registration Number: 9970898
VAT number: 292660581