We’ve tried to answer your questions here, but if you need to know something that isnt here, you can contact us ar info@hoegr.co.uk
Shipping and Delivery
Can I amend my order or shipping address after I have placed it?
We aim to process and ship all orders as quickly as possible, so this may not be possible. However, please contact us as soon as possible at info@hoegr.co.uk and we will do our best to help you.
I have received the wrong product or my product is missing – what shall I do?
If any of our products are out of stock this will be stated on the below the product image. Should an item be out of stock, if you wish, we will notify you when it is back in stock.
How much does delivery cost?
Shipping on orders over £30 within the UK are free.
Mainland UK:
Tracked Next Day (order before 2pm any business day): £5.95
Standard delivery (2-4 days): £3.95
How long does delivery take?
Tracked Next Day: with Royal Mail tracked 24 hour service, we aim to deliver your parcel the next working day
Standard delivery: Royal Mail 48 hour service, 2-4 business days (excluding Sundays)
We are UK based so all our deliveries will be sent from our UK warehouse.
Can I track my order?
All our delivery options come with tracking as standard
What do I do if my order hasn’t arrived?
If your order hasn’t arrived in line with our advised timescale, please contact us at info@hoegr.co.uk, and include your order number on any correspondence so that we can help you further.
Which countries do you ship to?
Currently we only ship within the UK
Christmas Delivery
Last order date?
Last order date to receive delivery before Christmas via Royal Mail is Midday – Wednesday 18th December.
Returns
What is your returns policy?
You have the right to return all products bought from www.hoegr.co.uk for a full refund within 14 days of receiving them. We will only accept and refund returned items if they are unworn, in good condition and accompanied by the original packaging. If you have purchased Hoegr branded product from another website or retail outlet, the products must be returned to the original source of purchase. We will not refund the original delivery costs for returned products. We cannot cover return shipping costs or take responsibility for items lost on their way back to us. For more details please read our terms and conditions.
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How do I return my Hoegr socks?
Please follow these steps to ensure your return is processed correctly and efficiently:
- Fill in the return form provided with your original delivery, including instructions on how we should process your return (i.e. refund, exchange to another size/style etc.)
- Once your parcel is all packed up and sealed, send it to this address below or just use the handy little address label from the form above.
Hoegr
PO Box 11096
COALVILLE
LE67 0GA
- Sit back, relax and wait for us to get in touch. We will process your return within 21 business days and you will then receive an email saying you can expect your refund within 1-3 bank days.
Refund/exchanges will be processed within 7 working days from receipt of the return.
If you have lost your original return form, please fill out this returns form and send you items back to:
Hoegr – Returns
PO Box 11096
If you need any further assistance, please contact us.
Payment and Security
How can I pay for my Hoegr socks?
We accept Visa, Mastercard, American Express and Paypal as well as most debit cards.
Is my payment information safe?
All transactions are handled by Stripe. All their data is encrypted and they use the maximum security PCI standards.
What currency do you use?
All prices are stated in British Pound Sterling. Hoegr is not responsible for any change in currency value or conversion rates that your back or credit card company may use when charging in your country’s currency.
Will I have to pay customs and import charges?
There are currently no customs or import charges within the EU. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.
Do I have to set up an account to buy your socks?
No, you can check out as a guest if you like, it’s totally up to you if you want to join the Hoegr gang!
size guide
How do I choose the right sock size?
Please see our size guide below for all our socks:
| KIDS | ||||
| Hoegr Size | Age | UK shoe size | EU Shoe size | Foot Length |
| 0 – 0 | 0 – 6 months | 0 | 15 – 16 | 8cm |
| 0 – 2 | 6 – 12 months | 0 – 2 | 16 – 18 | 10cm |
| 3 – 5H | 12 – 24 months | 3 – 5.5 | 19 – 22 | 12cm |
| 6 – 8H | 2 – 3 years | 6 – 8.5 | 23 – 26 | 14cm |
| 9 – 12 | 4 – 6 years | 9 – 12 | 27 – 31 | 16cm |
| 12H – 3H | 7 – 10 years | 12.5 – 3.5 | 32 – 36 | 18cm |
| 4 – 6 | 11 + years | 4 – 6 | 37 – 39 | 20cm |
|
ADULT |
UK shoe size |
EU Shoe size |
Foot length |
|
|
4 – 7 |
4 – 7 |
37 – 40 |
21cm |
|
|
6H – 8H |
6.5 – 8.5 |
40 – 43 |
23cm |
|
|
9 – 12 |
9 – 12 |
43 – 47 |
24.5cm |
Product
How do I care for my Hoegr socks
Our socks are designed to last but there are a few steps you can follow to help extend the life and ‘sole’ of your socks:
- Wash at 30 degrees with similar colours
- We don’t recommend tumble drying but we know we all do! So if you do, we advise using the lowest temperature
- We don’t advise ironing but if you’d like some advice on how to fold and store your socks to avoid creasing please have a look at our Instagram pinned reel
For more information for socks, yarns and our sustainability goals please follow this link
How many socks come in the sock box?
12 beautiful Hoegr socks are inside the box.
What socks can I have in the sock box?
We are currently only offering the sock box for men’s socks. Join our mailing list to be notified of any new products and offers in the future.
Quality & Production
Where do you manufacture your socks?
Our socks are made in Turkey by experts who are stakeholders in our business and are recognised for theirhigh standards in relation to quality, ethical, social and environmental policies. Our production and quality is closely monitored and developed and we make regular visits to our factory. All of our designs and packaging are lovingly developed here in the UK, in the heart of Leicestershire.
How do you ensure the quality of your socks?
We personally oversee the quality checks on the manufacture of our socks and all products have an additional 100& quality check on their arrival at Hoegr. Tests during production and before shipping are performed to ensure the quality of every single product.
Do you have a sustainability policy?
What do I do if I receive a faulty product?
If you find a problem with your socks, please email us a photo of the faulty product and let us know the issues you have found. We will then review your claim with our quality team and come back to you within 21 days.
Website
What are cookies and why do I need to allow them?
A cookie is a small file of letters and numbers that is stored on your device when you visit our website. To help us continually improve our website and give our customers a better all-round service, we use cookies to monitor visitor statistics. We do not obtain full IP addresses from using this technology and as such information collected cannot be used to contact or identify you by any means. By enabling cookies in your web browser and using our site you consent to our use of cookies. If you wish to withdraw your consent, you will need to delete the cookies stored on your device in your web browser settings. Moreover, if you wish to prevent the cookies that are stored on your device, you need to change your web browser settings to disable cookies. Please note, that if you choose to disable cookies, the website may not work properly or at all.
CYBER MONDAY OFFER 2024
How long does this promotion run?
Our Cyber Monday offer is a 1 day exclusive running from 12:01am to 11:59pm Monday 2nd December 2024.
What exactly does this promotion offer?
This promotion offers 20% all selected lines.
*This offer excludes: Mens Designers choice 12 Pack Sock Gift Box, Mens Luxury Smart Socks, All Subscription Packages, All Slippers, All Baby Gift Sets and The 3-Piece Silk Gift Set.
Can I use this offer alongside other promotions?
This offer is applicable across the stated period of time and cannot be used in conjunction with any other running promotion codes unless stated otherwise.
GIFTS
Can I purchase gift vouchers?
Sorry, we don’t currently offer gift vouchers.
Do you offer gift wrapping?
Sorry, we don’t offer gift wrapping but our socks are individually wrapped in our branded tissue so we promise they will look good enough to present to a loved one.
Do you offer gift boxes?
We currently offer a men’s gift box, follow this link for details.
Campaigns & Offers
How can I sign up for offers and news?
Please join our mailing list for news and offers
How do I unsubscribe from the Hoegr newsletters?
Please click the ‘unsubscribe’ link at the bottom of our newsletter.